At Poppy’s Pilates, we value your privacy and are committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, and protect the phone numbers and information you provide when you opt in to receive SMS/text messages from us.

Terms & Conditions

Information We Collect

When you sign up to receive SMS messages, we collect:

• Your mobile phone number

• Your name (if provided)

• Preferences or class interests (if provided)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

How We Use SMS

We may use SMS messages to:

• Send class reminders and confirmations

• Share scheduling updates or studio closures

• Provide special offers, promotions, and announcements

• Communicate important policy changes or service updates

Frequency of Messages

Message frequency will vary depending on your class schedule and studio updates, but we strive to limit messages to relevant and timely communications.

Opt-In and Opt-Out

By providing your mobile number, you agree to receive SMS messages from Poppy’s Pilates.

• To opt out, simply reply STOP to any message.

• To opt in, simply reply START to any message.

• For help, simply reply HELP to any message.

Standard message and data rates may apply, depending on your mobile carrier and plan.

Data Protection

We take appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Access to personal information is limited to those who need it to provide our services or perform necessary business functions.

Although we take reasonable steps to protect your information, no method of electronic storage or transmission is completely secure.

Third-Party Services

Our SMS services may be delivered through trusted third-party providers, such as scheduling or marketing platforms. These providers may process your information as necessary to deliver messages and support our services and are expected to protect your information in accordance with applicable agreements and laws.

We do not sell or rent your personal information to third parties. We do not share your SMS consent or phone number with third parties or affiliates for their own marketing purposes.

Data Retention Policy

Poppy’s Pilates retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including sending requested communications, managing class scheduling, maintaining business records, resolving disputes, and meeting applicable legal obligations.

When information is no longer needed for these purposes, we will take reasonable steps to delete it or securely dispose of it, subject to any applicable legal, accounting, or recordkeeping requirements.

Information held by third-party messaging, scheduling, or service providers may also be subject to their respective retention policies.

You may request the deletion of your personal information as described in the Data Deletion Requests section below. Opting out of SMS messages stops future SMS communications but may not automatically delete information already stored in our systems.

Data Deletion Requests

You may request access to, correction of, or deletion of personal information that Poppy’s Pilates maintains about you, subject to applicable legal requirements and exceptions.

To request deletion, contact Poppy’s Pilates using the contact information provided through our studio or the service through which you signed up. Please include “Data Deletion Request” in your message and identify the information or account you would like us to delete.

We may request reasonable information to verify your identity before processing your request. We will review and respond to eligible requests within the time required by applicable law.

If we are required to retain certain information for legal, security, or recordkeeping purposes, we will retain only what is necessary for those purposes and handle it in accordance with applicable requirements.

To stop receiving SMS messages, reply STOP to any message. Stopping SMS messages does not necessarily delete your other personal information; a separate deletion request may be necessary.

Health Data Collection and Use

Poppy’s Pilates respects the privacy of health-related information. We collect or access health data only when it is voluntarily provided by you or when you authorize us to access it for a specific purpose.

Health-related information may include information you choose to share about physical limitations, injuries, fitness goals, or other health considerations relevant to your Pilates participation.

We use this information only for legitimate purposes related to our services, such as understanding your class preferences, accommodating your stated needs, and supporting communication related to your participation in Pilates classes.

We do not sell your health information. We do not use health data for purposes unrelated to the services you request without obtaining any consent required by applicable law.

If we use third-party service providers to support our scheduling, communications, or related services, information may be processed by those providers as necessary to provide the service, subject to applicable privacy and security obligations.

SMS Terms & Conditions

By opting in to receive SMS messages from Poppy’s Pilates, you agree to the following terms:

• Program: Messages may include class reminders, confirmations, scheduling updates, studio closures, promotions, announcements, and service-related communications.

• Consent: You agree to receive SMS messages when you provide your mobile number and complete the applicable opt-in process.

• Message frequency: Message frequency varies based on your class schedule and studio updates.

• Charges: Message and data rates may apply, depending on your mobile carrier and plan.

• Opt-out: Reply STOP to any message to stop receiving SMS messages.

• Help: Reply HELP for assistance or contact Poppy’s Pilates through our usual studio contact channels.

• Privacy: Your mobile number and SMS consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

• Delivery: Message delivery may be affected by your carrier, network availability, or other factors outside our control.

By opting in, you acknowledge these SMS Terms & Conditions and the Privacy Policy above.